Refund policy
RETURN, REFUND & CHARGEBACK POLICY REVIEW
By ordering from ypcollective.com you agree to this Policy. Nothing here is intended to limit any non-waivable consumer rights under applicable law.
ALL SALES FINAL
All sales are final. We do not accept returns, refunds, exchanges or cancellations for any reason, including but not limited to wrong size or fit, change of mind, color or style preferences, or failure to read measurements, photos or condition notes. Many items are rare, pre-owned or vintage; normal wear consistent with age and any disclosed flaws are not defects.
AUTHENTICITY GUARANTEE
This Authenticity Guarantee is the only exception to All Sales Final. Every piece is authenticated before it is listed, and its photos, markings and serial details (where present) are recorded before it ships.
How to make a claim
Email ypcollective@pm.me within 3 days of delivery with your order number, saying you intend to make an authenticity claim.
Within 10 days of delivery, send a written, signed report from a professional authentication service, or a written statement from the brand itself. The report must name the piece and give the reasons for its finding.
The cost of your own authentication is yours.
What is not accepted as proof
Opinions from apps, forums, social media or “legit check” communities; a resale platform declining to list the piece; a boutique declining to repair or service it; or any report that does not identify the piece.
YP's review
YP reviews every claim in good faith and may ask for additional photos.
YP may require the piece to be returned for its own inspection. YP may also submit it to a second independent authenticator of YP's choosing, at YP's cost.
A claim is approved only when YP's review confirms the finding, or when YP's chosen authenticator also finds the piece not authentic.
If YP's chosen authenticator finds the piece authentic, the claim is closed and the sale stands. The piece is shipped back to you, and you pay the return shipping both ways.
Returning the piece
Return the piece unworn, unaltered and complete, with all tags, packaging and YP's tags in place. Use the address YP provides, with tracking, insurance and signature required.
A returned piece must match YP's pre-shipment photos and records. A piece that does not match is not refunded and may be reported as fraud.
Refund
When a claim is approved, YP refunds the full purchase price, original shipping and your insured return shipping. The refund goes to the original payment method within 5 business days of approval.
This process is the only remedy for authenticity claims. You agree to complete it before opening any chargeback or payment dispute on authenticity grounds.
DELIVERY & PROOF OF DELIVERY
Orders are shipped to the address you enter at checkout. Carrier tracking showing “Delivered” to that address is treated as proof of delivery and as completion of our delivery obligation. If you believe a package is lost, stolen or misdelivered, you must (1) open a claim with the carrier and (2) email ypcollective@pm.me within 1 calendar day of the delivery scan. If you do not contact us in this window, the order is considered delivered and accepted.
DAMAGED OR WRONG ITEM
If an item arrives damaged in transit or materially different from the listing, you must email us within 1 calendar day of delivery with your order number and clear photos of the item, the damage, the packaging and the shipping label. We will review the claim and, where appropriate and required by law, may offer repair, replacement, store credit, partial refund or refund upon return, at our discretion.
UNAUTHORIZED OR FRAUDULENT ORDERS
By checking out you confirm you are the authorized cardholder or have full permission from the cardholder, and that all details you provide are accurate. We may cancel or hold orders and request verification where we suspect fraud or unauthorized use.
CHARGEBACKS & DISPUTES
If there is any issue with your order, you agree to contact us first at ypcollective@pm.me and allow up to 7 business days for us to review and attempt resolution before opening any chargeback or payment dispute. Intentionally filing a false or misleading chargeback (for example, claiming “item not received” when tracking shows delivery, or claiming a transaction was unauthorized when you placed the order or received and kept the goods) may be treated as fraud. We may dispute the chargeback, pursue collection or other legal remedies, and report suspected fraudulent activity to banks, payment processors and, where appropriate, law-enforcement. This does not remove your right to file a legitimate dispute where permitted by your card agreement and applicable law.
CONTACT
YP Collective (Young Professionals Collective Inc.)
Email: ypcollective@pm.me
Website: ypcollective.com
FULL POLICY AND CONTACT INFORMATION HERE: